# Frequently Asked Questions - EliteMotion Car Hire > Common questions about car hire, booking, payments, and policies at EliteMotion Luxury Car Hire in Nairobi, Kenya. ## Quick Links - [Vehicle Types](#vehicle-types) - [Booking & Payments](#booking-free) - [Rental Policies](#fuel-policy) - [Driver Services](#chauffeur-services) - [Requirements](#required-documents) --- ## What types of vehicles do you offer? We offer a wide range of premium vehicles including luxury sedans, SUVs, executive cars, and 4x4s. Our fleet includes popular models from brands such as Mercedes-Benz, BMW, Range Rover, and Toyota. We, however, specialise in the Toyota Land Cruiser. ## Do you offer discounts? Yes, we offer discounts for extended hire periods of 7 days, 10 days, 14 days, 21 days, and 30 days or more. The longer the rental duration, the greater the discount you receive. ## Why do cars of the same model have different prices? The price of the car depends on its features. Example features: Sunroof, 7-Seater/5-seater, Diesel/Petrol, Old-shape/New-Shape, etc. ## Can you deliver the car to my location? Yes, we can deliver the car to your house or office within Nairobi county at a fee of KES 1,000 per vehicle. Outside Nairobi the fee might be higher to cater for fuel and the driver. ## Can I book early? Yes, you can book early for free. We recommend booking at least 2 weeks in advance to secure your preferred vehicle and date. ## Is booking free? Yes, booking is free. We do not charge any booking fees. ## What is your fuel policy? As we offer unlimited mileage (cover as much distance as you want), fuel is not included in the rental cost. The vehicle will be handed over with a certain fuel level, and renters are expected to refuel as needed during the rental period. Please return the vehicle with the same fuel level it had at the start. Kindly note that we do not provide refunds or compensation for any excess fuel left in the tank. If the car is given to you with more than a quarter tank of fuel, we may ask for a refundable fuel deposit. After the trip we refuel the car to the level it was given to you and refund the balance. ## Can you provide a fuel jerrycan? Yes, we can provide a metallic fuel jerrycan if a refundable security deposit of KES 10,000 is given and we are informed at least 48 hours in advance. ## Can you provide an extra spare tyre apart from the standard one on the vehicle? Yes, we can provide an extra spare tyre if we are informed at least 48 hours in advance. A refundable security deposit of KES 10,000 is required for a tyre without a rim, or KES 25,000 for a tyre with a rim. ## Do you offer both self-drive and chauffeur-driven options? Yes, we provide both self-drive and chauffeur-driven services. You can choose the option that best suits your needs and preferences. Using any other driver that is not ours is considered self drive. ## Do you offer driver (chauffeur) services? Yes, we offer driver (chauffeur) services. We have a team of experienced drivers who are familiar with the roads and traffic in Kenya. The rate for a driver starts at KES 3,000 per day for withing Nairobi county and KES 4,500 per day for outside Nairobi county. This does not cover food/accommodation. We can also provide a driver for a longer period of time, depending on your needs. Self drive options are available for those who prefer to drive themselves. Using any other driver that is not ours is considered self drive. ## How long can our chauffeur drive the car? Our chauffeur can drive the car for a maximum of 12 hours per day. After 8-12 hours, the chauffeur will need to take a break and rest for at least 1 hour. The chauffeur will not be allowed to drive the car after 10 hours of driving. ## Why do I need to create an account? As EliteMotion Luxury continues to expand its fleet and operations, creating an account is now the most essential step in securing your premium travel experience. Due to our rapid growth, the only way to officially guarantee that your vehicle is truly reserved and protected from scheduling conflicts is by having a confirmed booking within our centralized portal. Furthermore, please note that all promotional rates and loyalty discounts are processed through our system; management can only review and approve discount requests once a customer has a registered account. By signing up, you ensure that your reservation is prioritized, your discounts are applied, and your luxury vehicle is waiting for you exactly when you need it. ## What documents do I need to rent a car? You'll need a valid driver's license, a form of identification (such as an ID or a passport), (optional) proof of residence and (optional) proof of place of work/business. For first time clients we will need proof of residence eg: delivering the car to your home. For international clients, an International Driving Permit may be required. ## Can foreigners drive and rent a self-drive car in Kenya with a foreign driving licence? Yes, with an accepted, valid licence. US and UK government guidance allows visitors to drive in Kenya for up to three months with a valid US licence or UK photocard licence respectively. Check your own licence country. Its format and the length of your stay affect the requirements, and a non-English licence may need an accepted translation or an International Driving Permit (IDP). Bring your original licence too. For a stay beyond three months, ask NTSA which IDP or Kenyan licence requirements apply before your allowance ends. Send us your travel dates and licence details before collection so we can review the rental documents and complete your identity checks. This is general information, not legal advice. Before making any decision, refer to the current Kenyan law and applicable regulations. Confirm your requirements with NTSA or a qualified Kenyan legal adviser. Do not rely on this FAQ alone. Read our sourced guide: https://elitemotionluxury.com/blog/can-foreigners-drive-in-kenya-foreign-licence-idp-guide ## Where is your office located? Our main office is located on the 4th Floor, Trio Complex, Nairobi, and is open Monday to Thursday from 9:00am to 3:00pm. Please note that this is our corporate office, not a car yard, so vehicle viewing is arranged separately at a convenient location and time. Remember that you can come to our office but for new client's delivery is usually done to your home or office and only make payment after receiving the vehicle, test-driving it, and confirming that you are comfortable with it. ## Can I make payment only after the car has been delivered to me and I have inspected/driven it? Yes, Mpesa/Bank Transfer payment is due only after you have seen the car and are happy with the condition of the car. ## What payment methods do you accept? MPesa, Visa/Mastercard, and bank transfers. Corporate accounts are also available. For corporate accounts, we require a valid business registration certificate and a valid business bank account. For Visa/Mastercard, we will require your tax details (eg KRA Pin Number), and a charge of an extra 3% per local card transaction, 3.9% per international card transaction, and payment providers automatically add 16% tax to the total price. Other payment methods that might not have these charges are available on request. ## Can I use a credit/debit card to pay for the rental? Are there any extra charges for using a credit/debit card? Yes, we accept major credit/debit cards such as Visa, Mastercard, and American Express. There is an extra charge of 3% per local card transaction, 3.9% per international card transaction. By law we also have to charge you VAT at 16% of the total amount (All prices on the website are VAT Exclusive). Kindly note the for card payments, you will be required to share your tax documents eg KRA PIN before paying. Other payment methods that might not have these charges are available on request. ## Why do I get a photo of the car only 24-28hrs before the rental? The car might still be in other bookings and we need share the exact number plate, insurance details and exact photos once the other client has returned the car. Another reason is security reasons, we sometimes do not share pictures of the before we have done due diligence on the client. For some units like the black Toyota Prado, we have over 30 units that look exactly the same on the inside and outside, the only difference is the number plate. ## What time am I supposed to return the vehicle? When we hand over the car to you, your billing period starts right away and works in 24-hour blocks. We don’t offer half-day or quarter-day rates. Also, when it comes to returning the car, just bring it back or have it picked up at the exact same time you got it. For example, if you got the car at 9 a.m., you’ll return it at 9 a.m. the day it’s due back. ## Can I extend my rental period? Yes, you can extend your rental period, subject to vehicle availability. We recommend notifying us as soon as possible in writing if you need an extension to ensure we can accommodate your request. ## Can I drive the car outside Nairobi? Yes, you can drive the car outside Nairobi. However, you are required to inform us of your intended travel route before the rental period starts. ## Do you offer airport pickup and drop-off services? Yes, we offer convenient airport pickup and drop-off services at Nairobi's Jomo Kenyatta International Airport and Wilson Airport. This service can be arranged when you make your reservation. ## What is the minimum rental period? The minimum rental period is usually two days. Special vehicles may have different rental terms. ## What's the minimum rental for a long-distance trip? Because longer drives involve extra planning, rest for the driver and more wear on the vehicle, bookings to destinations over 4 hours away from Nairobi require at least a 3-day rental. This helps us ensure you have enough time to enjoy the journey and manage any unexpected circumstances. ## What happens if I have a breakdown? We have a 24/7 roadside assistance service at a fee. In case of a breakdown, please contact our emergency hotline for immediate assistance. ## What if the car needs maintenance during my rental? We provide 24/7 roadside assistance. Contact us immediately for support or vehicle replacement/service. ## What happens in case of an accident? 1) Ensure safety 2) Contact us immediately before anything 3) File police report within 24 hours. We'll guide you through the process. ## What is the minimum age to rent a car? The minimum age to rent a car is 23 years old, for high end units the minimum is 25 years. Drivers under that may be subject to additional fees and restrictions. A security deposit may also be required. ## What is the minimum number of years of driving experience required? The minimum driving experience required is 2 years. Drivers with less experience may be subject to additional fees and restrictions. A security deposit may also be required. ## Why do you advice against booking a car for Saturday morning? We advise against booking a car for Saturday morning because it is the busiest day of the week for car rentals. We recommend getting a car earlier in the week or on Friday evening to get more options and avoid the weekend rush. ## Can I get an eTIMS (KRA) tax invoice? Yes, we can share an eTIMS tax invoice provided you have completed KYC and shared your KRA PIN with us. Kindly note that all prices on the website are tax exclusive (VAT at 16% will be added on top). Please also note that for deliveries we send our drivers, not our accounting team, so KRA PIN details and eTIMS invoice requests must be arranged with us in advance and cannot be handled by the delivery driver on site. ## Do you offer child seats? Yes, we offer child seats for an additional fee starting at KES 5000/- per day. Please let us know at least one week in advance if you need a child seat. ## What happens if I get a tyre puncture or tyre damage during my rental? Tyre punctures are a normal risk when driving and can happen unexpectedly. Because the client controls where and how the vehicle is driven, puncture repairs and related tyre damage are the client's responsibility during the rental period. Insurance policies in Kenya do not cover tyre punctures or tyre damage. If you get a puncture, stop somewhere safe and contact EliteMotion immediately before arranging any repair. Do not repair or replace a tyre without our written approval. The client is also responsible for related call-out, towing, or recovery costs unless EliteMotion confirms otherwise in writing. ## What is a teardrop Prado? The teardrop Prado is usually the 2013 to 2017 J150 facelift, and the facelift that came after it is usually the 2017 to 2023 J150 second facelift; the easiest way to tell them apart is the lights, because the teardrop has longer, more droopy, pointed headlights that slope downward, that look like teardrops, while the later facelift has sharper, squarer, more upright headlights that make the front look bolder and more modern, and in general there are no engine or gearbox differences. The biggest change is mainly the shape, styling, and updated interior look rather than a dramatic mechanical difference. ## When do I need to complete KYC? KYC (sharing your Driver's License and ID/Passport) must be completed before the vehicle leaves our office. No vehicle is released for hire until KYC is verified. Please note that for deliveries we send our drivers, not our KYC team, so the KYC verification must be completed with us in advance, our delivery drivers are not able to collect or verify KYC documents on site. Here is the secure link: https://elitemotionluxury.com/dashboard/profile/kyc-verification --- ## Contact Us Have more questions? Contact EliteMotion: - **Website**: https://elitemotionluxury.com - **Location**: Trio Complex, Nairobi, Kenya - **Services**: Self-drive, Chauffeur, Airport pickup, Wedding car hire --- [View all vehicles](https://elitemotionluxury.com/fleet.md) | [Book a car](https://elitemotionluxury.com/cars-for-hire)