Question 1

What types of vehicles do you offer?

Accepted Answer

We offer a wide range of premium vehicles including luxury sedans, SUVs, executive cars, and 4x4s. Our fleet includes popular models from brands such as Mercedes-Benz, BMW, Range Rover, and Toyota.

Question 2

Do you offer both self-drive and chauffeur-driven options?

Accepted Answer

Yes, we provide both self-drive and chauffeur-driven services. You can choose the option that best suits your needs and preferences.

Question 3

What documents do I need to rent a car?

Accepted Answer

You'll need a valid driver's license and a form of identification (such as an ID or a passport). For international clients, an International Driving Permit may be required.

Question 4

Can I book early?

Accepted Answer

Yes, you can book early for free. We recommend booking at least 2 weeks in advance to secure your preferred vehicle and date.

Question 5

Is booking free?

Accepted Answer

Yes, booking is free. We do not charge any booking fees.

Question 6

Where is your office located?

Accepted Answer

Our main office is on James Gichuru Road, Lavington, Nairobi. Please call us if you would like to view a vehicle at our office so we can confirm its availability, as some vehicles may be in storage or parking.

Question 7

Why do cars of the same model have different prices? Eg: Prado

Accepted Answer

The price of the car depends on its features. Example features: Sunroof, 7-Seater/5-seater, Diesel/Petrol, Old-shape/New-Shape, etc.

Question 8

Can you deliver the car to my location?

Accepted Answer

Yes, we can deliver the car to your house or office at a fee of KES 1,000 per vehicle.

Question 9

Can I make payment only after I have seen the car?

Accepted Answer

Yes, payment is due only after you have seen the car and are happy with the condition of the car.

Question 10

Can I drive the car outside Nairobi?

Accepted Answer

Yes, you can drive the car outside Nairobi. However, please inform us of your intended travel route.

Question 11

Do you offer airport pickup and drop-off services?

Accepted Answer

Yes, we offer convenient airport pickup and drop-off services at Nairobi's Jomo Kenyatta International Airport and Wilson Airport. This service can be arranged when you make your reservation.

Question 12

Can I extend my rental period?

Accepted Answer

Yes, you can extend your rental period, subject to vehicle availability. We recommend notifying us as soon as possible in writing if you need an extension to ensure we can accommodate your request.

Question 13

Do you offer long-term rental discounts?

Accepted Answer

Yes, we offer discounts for rentals above 5 days with upfront payments. Contact our customer support for detailed pricing and offers.

Question 14

What is the minimum rental period?

Accepted Answer

The minimum rental period is usually two days. Special vehicles may have different rental terms.

Question 15

What is your fuel policy?

Accepted Answer

We do not provide fuel. The vehicle will be provided with a certain amount of fuel, and the renter is responsible for refueling the vehicle during the rental period and returning it with a similar level of fuel.

Question 16

What happens if I have a breakdown?

Accepted Answer

We have a 24/7 roadside assistance service at a fee. In case of a breakdown, please contact our emergency hotline for immediate assistance.

Question 17

What is the minimum age to rent a car?

Accepted Answer

The minimum age to rent a car is 23 years old. Drivers under 23 may be subject to additional fees and restrictions. A security deposit may also be required.

Question 18

What is the minimum number of years of driving experience required?

Accepted Answer

The minimum driving experience required is 2 years. Drivers with less experience may be subject to additional fees and restrictions. A security deposit may also be required.

Question 19

Can I use a credit card to pay for the rental?

Accepted Answer

Yes, we accept major credit cards such as Visa, Mastercard, and American Express.

Question 20

Do you offer child seats?

Accepted Answer

Yes, we offer child seats for an additional fee. Please let us know in advance if you need a child seat.

Question 21

What if the car needs maintenance during my rental?

Accepted Answer

We provide 24/7 roadside assistance. Contact us immediately for support or vehicle replacement.

Question 22

What happens in case of an accident?

Accepted Answer

1) Ensure safety 2) Contact us immediately before anything 3) File police report within 24 hours. We'll guide you through the process.

Question 23

What payment methods do you accept?

Accepted Answer

MPesa, Visa/Mastercard, and bank transfers. Corporate accounts are also available.

Frequently Asked Questions